FAQ

We happily offer free shipping for orders over $50.  Our Ocean Club members receive free shipping on orders over $35.

Absolutely.  Simply give us a call and we will happily bring your order to you curbside.

Ocean Club members within New Hanover County can take advantage of free same day delivery on orders placed before 2:00 pm.

We love our products and hope you will too.  If you are unsatisfied with a purchase, we are able to issue a full refund within 14 days of purchase via the original payment method with receipt.  Unfortunately, without a receipt, we are only able to issue a store credit. 

Label reading can be daunting and time consuming. Think Dirty and EWG’s Skin Deep Database have made this so much easier for the consumer.  

Think Dirty  https://www.thinkdirtyapp.com/

EWG Skin Deep Database  https://www.ewg.org/skindeep/

Both the Campaign for Safe Cosmetics and Healthy Child Healthy World also have short, informative videos, along with additional information for the consumer.

Campaign for Safe Cosmetics https://www.safecosmetics.org/get-the-facts/story-of-cosmetics/

Healthy Child Healthy World

https://healthychild.org/

We believe sustainability can be luxurious.  We also believe ingredients matter and expect personal care products to be just as beautiful and pure as they are effective.  Our expectation is that these products exist without known and suspected endocrine disruptors, carcinogens, and other common toxins often lurking in conventional products. At Lala & Elm, we believe in offering healthier brands to enhance your natural beauty.  With over 1,300 chemicals banned from cosmetics in the European Union, the United States lags behind with less than 30.  Below are just a few of concerning common chemicals often found in conventional products in the United States.

 

  • Aluminum Chlorohydrate
  • Benzalkonium Chloride
  • BHA
  • BHT
  • Chemical Sunscreen
  • Coal Tar Ingredients
  • 1, 4-Dioxane
  • Ethanolamines (DEA/MEA/TEA)
  • EDTA
  • Formaldehyde
  • Hydroquinone
  • Mercury
  • Methylisothiazolinone and Methylchloroisothiazolinone
  • Mineral Oil
  • Non Transparent Synthetic Fragrance
  • Octyl methoxycinnamate
  • Oxybenzone
  • Parabens
  • Phenoxyethanol (>1%)
  • Phthalates
  • PFAs, PFCs
  • PEGs
  • Resorcinol
  • SLS and SLES
  • Tolune 
  • Trislosan and Triclocarban
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